Privacy Policy

Account information. We receive identifiers such as name, email address, login method, account role, sign-in times, and organization membership from the authentication process.

Property and monitoring information. We collect parcel identifiers, county and state, property labels and addresses you choose to provide, monitoring state, configured source, check times, recording activity, and source observations. Public-record information may include document identifiers, instrument numbers, document types, recording dates, grantors, grantees, legal descriptions, and source links.

Case and evidence information. We collect alert status, reviewer assignments, review decisions, rationale, notes, evidence metadata and files, content hashes, custody activity, verified response contacts, prepared notifications, and authorization records.

Commercial and technical information. We collect plan selection, organization and user identifiers connected to Stripe customer and subscription IDs, lead forms, consent selections, IP and user-agent hashes used in audit records, API credential metadata, and website analytics. Stripe processes payment-card information; we do not store full card numbers or security codes.

We use information to authenticate users; create and administer organizations; enroll and monitor parcels; connect properties to county sources; run documented checks; match and deduplicate filings; create review cases; preserve evidence; maintain audit history; prepare and authorize notifications; provide customer support; process subscriptions; prevent abuse; improve reliability; comply with law; and protect users and the service.

Molly uses the text you submit to answer product questions. Do not send sensitive identity, payment, legal, or evidentiary information through the assistant. Molly is not a legal adviser and does not make fraud determinations.

We record whether source data is live, sandbox, or manual and whether an item is a demonstration. An unavailable or disabled source does not produce a live filing. We use those fields throughout the service to distinguish real source observations from demonstrations and operational limitations.

We may disclose information to service providers that support authentication, cloud hosting, object storage, database operations, payment processing, analytics, communications, and AI-assisted product support, subject to contractual and technical safeguards.

When a human reviewer authorizes a response, the service may prepare or send information to verified property owners, title underwriters, legal counsel, law-enforcement contacts, or other recipients selected for the case. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction.

We do not sell personal information for money. We do not use private case evidence to train a public AI model on your behalf.

County records may already be public under applicable law. Our collection and organization of a public filing does not change its public status, accuracy, or legal effect. County offices and external sites have their own privacy practices. When you follow an external link, their policies apply.

We retain account, property, monitoring, subscription, and operational information while needed to provide the service and for a reasonable period afterward. Evidence, custody events, authorization records, and audit history may be retained longer to support security, disputes, compliance, and the integrity of the review history. Retention periods may vary by record type, contract, legal requirement, source restriction, and active case status.

Because evidence and audit logs are designed to be append-only, correcting a record may create a new event rather than erase the original history. We will document the correction where appropriate.

We use role-based access controls, organization tenancy, server-side authorization, encrypted transport, managed storage, hashed evidence references, signed payment webhooks, scoped API credentials, and audit events. No security program can guarantee that information will never be accessed, lost, altered, or disclosed.

You should use a secure device and account, protect sign-in access, verify notification recipients, and contact us promptly if you suspect unauthorized use.

You may update property profiles and response contacts, pause or close eligible monitoring, manage certain subscription settings through Stripe, and choose whether to receive optional marketing communications. Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information.

Some requests may be limited by legal obligations, public-record status, security needs, active disputes, contractual responsibilities, or the need to preserve evidence and audit history. We may verify your identity and authority before completing a request.

We use essential cookies or similar technologies for authentication, security, and session continuity. We may use privacy-conscious analytics to understand page visits and product performance. Browser settings may let you limit nonessential storage, but blocking essential cookies can prevent sign-in.

The service is not directed to children under thirteen and is not intended for independent use by minors. We do not knowingly collect personal information from children through the service. If you believe a child submitted information, contact us so we can review the request.

The service is operated for United States property-monitoring workflows. Information may be processed in the United States and other locations where service providers operate, subject to applicable safeguards.

We may update this Policy to reflect changes in our practices, service, or legal obligations. We will post the revised version with an updated effective date and provide additional notice when appropriate. Privacy requests and questions may be submitted through the site’s contact form; designated privacy and mailing contact details will be added before public launch.